Online shop terms and conditions of 30.06.2025.
License number granted by Kreator Legal Geek: 0bade7d6-007f-488f-9136-35d81750ac61.

Terms and Conditions of the online Shop
Bebe Concept

specifying, among others, the rules of concluding contracts via the Shop, and containing the most important
information concerning the Seller, the Shop and Consumer rights

TABLE OF CONTENTS
Article 1 Definitions
Article 2 Contact with the Seller
Article 3 Technical requirements
Article 4 Purchasing in the Shop
Article 5 Payments
Article 6 Order fulfillment
Article 7 Right to withdraw from the contract
Article 8 Exceptions to the right to withdraw from the contract
Article 9 Complaints
Article 10 Personal data
Article 11 Reservations
Appendix No. 1: Model withdrawal form

ARTICLE 1 DEFINITIONS

Working Days – days from Monday to Friday, except for public holidays in Poland.
Civil Code – the Polish Act of 23 April 1964 - Civil Code.
Consumer – a Buyer who is a natural person and who places an order in the Shop or takes steps to make a purchase in the Shop, without any direct connection with his/her business or professional activity.
Account – a free-of-charge digital service within the meaning of the Consumer Rights Act, thanks to which the Buyer can use additional features in the Shop.
Buyer – any entity purchasing from the Shop or taking steps to make a purchase in the Shop.
Privileged Buyer – Consumer or Privileged Entrepreneur.
Privileged Entrepreneur – a Buyer who is a natural person concluding or intending to conclude a contract with the Seller under the Terms and Conditions directly related to his/her business activity, but not having a professional character for him/her.
Collection Point – the collection point located at Kłopot 4, 01-066 Warszawa.
Terms and Conditions – these terms and conditions.
Shop – the Bebe Concept online shop operated by the Seller at https://www.bebeconcept.pl.
Seller – BEBE CONCEPT SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered seat at ul. Kłopot 4/U.2.1., 01-066 Warszawa, Poland, entered in the National Court Register - Register of Entrepreneurs by SĄD REJONOWY DLA M.ST. WARSZAWY W WARSZAWIE, XIII WYDZIAŁ GOSPODARCZY KRAJOWEGO REJESTRU SĄDOWEGO, under KRS (National Court Register) number 0000943561, European Union VAT Identification Number PL5272985225, REGON (National Official Business Register number) 52096141200000, initial capital PLN 2419700,00.
Digital Content – data produced and provided in digital form.
Consumer Rights Act – the Polish Act of 30 May 2014 on consumer rights.

The provisions of the Terms and Conditions regarding products apply to both movable items (goods) and Digital Content.

ARTICLE 2 CONTACT WITH THE SELLER

1. Postal address: ul. Kłopot 4/U.2.1., 01-066 Warszawa, Poland
2. Email address: kontakt@bebeconcept.pl
3. Phone: 690 687 300
4. Address for the return of goods (in the case of withdrawal from the contract): Trenów 55, 05-080 Laski
5. Address to send the goods being complained about: Trenów 55, 05-080 Laski
6. The cost of a telephone call or data transmission made by the Buyer results from the basic tariff of the telecommunications operator or Internet service provider whose services the Buyer uses. The Seller stresses that the cost of an international call or international data transmission may be higher than the cost of a domestic call or transmission - depending on the tariff adopted by the telecommunications operator or Internet service provider whose services the Buyer uses.

ARTICLE 3 TECHNICAL REQUIREMENTS

1. For the proper functioning of the Shop a device with Internet access and a web browser that supports JavaScript and cookies is required.
2. To place an order in the Shop, in addition to the requirements set out in sec. 1, an active email account is required.

ARTICLE 4 PURCHASING IN THE SHOP

1. The product prices shown in the Shop are the total prices for the product.
2. The Seller emphasises that the total price of the order consists of the price of the products and, if applicable, the cost of the delivery of the goods.
3. The product selected for purchase should be added to the shopping cart in the Shop.
4. The Buyer then chooses the method of delivery of the goods and the method of payment for the order from among the options available in the Shop, and provides the data necessary to process the order.
5. The order is placed upon confirmation of its content and acceptance of the Terms and Conditions by the Buyer.
6. Placing an order is tantamount to concluding a contract between the Buyer and the Seller.
7. Buyer may register in the Shop, i.e. create an Account in the Shop, or make purchases without registering by providing their details each time they place an order.

ARTICLE 5 PAYMENTS

1. The following payment methods are available in the Shop:

• bank transfer to the Seller's bank account;
• by payment card:
  • Visa
  • Visa Electron
  • MasterCard
  • MasterCard Electronic
  • Maestro
• via the payment platform:
  • Przelewy24
  • TPay.com
• cash on delivery, i.e. by card or cash upon delivery to the Buyer;

2. If the Buyer chooses prepayment, the order must be paid for within 3 Working Days of placing the order.
3. By purchasing from the Shop, the Buyer accepts the use of electronic invoices by the Seller. The Buyer has the right to withdraw his/her acceptance.

ARTICLE 6 ORDER FULFILLMENT

1. The order fulfillment period is 3 Working Days.
2. If the Buyer has chosen prepayment, the Seller will begin to fulfill the order after it has been paid for.
3. Countries to which delivery is made:
   • Poland
   • Germany
   • Austria
   • Belgium
   • Czech Republic
   • Estonia
   • Netherlands
   • Lithuania
   • Latvia
   • Luxembourg
   • Slovakia
   • Slovenia
   • Hungary
   • Bulgaria
   • Croatia
   • Cyprus
   • Denmark
   • Finland
   • France
   • Greece
   • Spain
   • Ireland
   • Portugal
   • Romania
   • Sweden
   • Italy
4. The following delivery methods are available in the Shop:
   • via courier service to the address indicated by the Buyer;
   • electronically, to the email address provided by the Buyer when placing the order – in the case of Digital Content.
5. The Buyer may collect the goods in person at the Collection Point during its opening hours.
6. If the Buyer selects personal collection, the goods will be ready for collection within the specified order fulfillment period.

Article 7 RIGHT TO WITHDRAW FROM THE CONTRACT

1. The Consumer has the right to withdraw from the contract concluded with the Seller through the Shop, subject to Article 8 hereof, within 14 days without giving any reason.
2. The time limit for withdrawal from the contract expires after 14 days from the day:
   1. on which the Consumer has taken possession of the goods or on which a third party other than the carrier and indicated by the Consumer has taken possession of the goods;
   2. on which the Consumer has taken possession of the last good, instalment or part thereof, or on which a third party, other than the carrier and indicated by the Consumer, has taken possession of the last good, instalment or part thereof, in the case of a contract which provides for the transfer of ownership of multiple goods which are delivered separately, by instalment or part thereof;
   3. on which the contract was concluded – in the case of a contract for the supply of Digital Content.
3. In order to exercise the right to withdraw from the contract, the Consumer must inform the Seller, using the contact information provided in Article 2 hereof, of their decision to withdraw from the contract by way of an unambiguous statement (for example, a letter sent by post or email).
4. The Consumer may use the model withdrawal form attached at the end of the Terms and Conditions, however, it is not obligatory.
5. In order to observe the time limit for withdrawal, it is sufficient for the Consumer to send information concerning the exercise of their right to withdraw from the contract before the time limit for withdrawal expires.
   
   CONSEQUENCES OF WITHDRAWAL FROM THE CONTRACT
6. In the event of withdrawal from the concluded contract, the Seller shall return to the Consumer all payments received from them, including the costs of delivery of the goods (except for additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest usual method of delivery offered by the Seller), without delay, and in any case no later than 14 days from the day on which the Seller was informed of the Consumer's decision to exercise the right to withdraw from the contract - subject to the provisions of Article 11 sec. 3 and 4 hereof.
7. The Seller shall reimburse the payment using the same means of payment as the Consumer used in the original transaction, unless the Consumer agrees otherwise, and in any event the Consumer shall not bear any fees for such reimbursement.
8. If the Seller has not offered to collect the goods from the Consumer, the Seller may withhold the reimbursement until the goods have been received or until proof of return has been provided, whichever happens earlier.
9. The Seller requests that goods be returned to the following address: Trenów 55, 05-080 Laski without delay and in any case no later than 14 days from the day on which the Consumer informed the Seller of the withdrawal from the contract. The time limit is considered observed if the Consumer returns the goods before the expiry of the 14-day period.
10. The Consumer shall bear the direct cost of the goods return.
11. The Consumer shall be liable only for a decrease in the value of the goods resulting from using it in a different way than it was necessary to establish the type, characteristics, and functioning of the goods.
12. If the goods, due to their nature, cannot be returned by post in the usual manner, the Consumer will have to bear the direct costs of returning the goods. The Consumer will be informed about the estimated amount of these costs by the Seller in the description of the goods in the Shop or when placing the order.
13. In the event that a reimbursement is required for a transaction made by the Consumer with a payment card, the Seller will make the reimbursement to the bank account assigned to that payment card.

Article 8 EXCEPTIONS TO THE RIGHT TO WITHDRAW FROM THE CONTRACT

1. The right to withdraw from the contract, referred to in Article 7 hereof, shall not apply to the contract:
   1. the subject of which is a non-prefabricated product manufactured in accordance with the specifications of the Consumer or intended to satisfy their individual needs;
   2. the subject of which is the product liable to deteriorate rapidly or having a short shelf-life;
   3. the subject of which is a product delivered in a sealed package, which may not be returned after opening the package due to health protection or for hygiene reasons if the package is opened after delivery;
   4. the subject of which are goods that after delivery, due to their nature, are inseparably connected with other goods;
   5. the subject of which are sound or visual recordings or computer software delivered in a sealed package if the package is opened after delivery;
   6. for the delivery of journals, periodicals or magazines, except for a subscription contract;
   7. in which the price or remuneration depend on fluctuations on the financial market, over which the Seller has no control, and which may occur during the time limit to withdraw from the contract;
   8. for the supply of Digital Content for which the Consumer is liable to pay the price, if all of the following conditions are met:
      • the Seller has commenced performance with the prior express consent of the Consumer;
      • the Consumer has been informed prior to the commencement of the performance that, after the Seller's completion of the performance, they shall lose their right to withdraw from the contract and have acknowledged this;
      • the Seller has provided the Consumer with a lawful confirmation of the conclusion of the distance contract, including information on the aforementioned consent, on a durable medium within a reasonable time after the conclusion of the contract, at the latest before the performance begins - subject to the provisions of Article 11 sec. 3 and 4 hereof.

Article 9 COMPLAINTS

I GENERAL PROVISIONS

1. The Seller shall be liable to the Consumer for the conformity of the performance with the contract as provided for by generally applicable laws, including in particular the provisions of the Consumer Rights Act - subject to the provisions of Article 11 sec. 3 and 4 hereof.
2. The Seller asks to submit complaints (including complaints regarding the operation of the Shop) to the postal or electronic address provided in Article 2 hereof.
3. If a guarantee has been granted for the product, information about the guarantee and its conditions is available in the Shop.
4. The Seller shall respond to the complaint within 14 days of its receipt - subject to the provisions of Article 11 sec. 3 and 4 hereof.

II CONSUMERS

1. Goods
   1. If the goods are not in conformity with the contract, the Consumer has the option of exercising the rights set out in Chapter 5a of the Consumer Rights Act.
   2. Liability shall be borne by the Seller for any lack of conformity of the goods with the contract existing at the time of delivery and discovered within two years of that time, unless the shelf life of the goods, as determined by the Seller, their legal predecessors or persons acting on their behalf, is longer - subject to the provisions of Article 11 sec. 3 and 4 hereof.
   3. Based on the provisions of the Consumer Rights Act, in the event of non-conformity of the goods with the contract, the Consumer may demand:
      1. replacement of goods,
      2. repair of the goods.
   4. In addition, the Consumer may submit a notice of:
      1. price reduction,
      2. withdrawal from the contract
      where:
      • the Seller refused to bring the goods into conformity with the contract in accordance with Article 43d sec. 2 of the Consumer Rights Act;
      • the Seller failed to bring the goods into conformity with the contract in accordance with Article 43d sec. 4-6 of the Consumer Rights Act;
      • the lack of conformity of the goods with the contract continues even though the Seller has tried to bring the goods into conformity with the contract;
      • the lack of conformity of the goods with the contract is significant enough to justify either a reduction in price or withdrawal from the contract without first having recourse to the remedies set out in Article 43d of the Consumer Rights Act;
      • it is clear from the Seller's notice or the circumstances that the Seller will not bring the goods into conformity with the contract within a reasonable time or without causing significant inconvenience to the Consumer.
   5. In the case of goods subject to repair or replacement, the Consumer shall make the goods available to the Seller. The Seller shall collect the goods from the Consumer at his own cost.
   6. The Consumer may not withdraw from the contract if the lack of conformity of the goods with the contract is insignificant.
   7. In case of withdrawal from the contract mentioned in this section (concerning goods), the Consumer shall immediately return the goods to the Seller at the address Trenów 55, 05-080 Laski, at the Seller’s cost. The Seller shall refund the Consumer without undue delay, no later than within 14 days of receiving the goods or proof of their return.
   8. The Seller shall refund the Consumer amounts due as a result of exercising the right to price reduction without undue delay, no later than within 14 days from the date of receipt of the Consumer’s notice of price reduction.
2. Digital content
   1. In case of improper performance by the Seller of the contract for the delivery of digital content, the Consumer has the right to exercise the rights set out in Chapter 5b of the Consumer Rights Act.
   2. If the Seller has not delivered the digital content, the Consumer may call upon the Seller to deliver it. If the Seller still fails to deliver the digital content immediately or within an additional period expressly agreed by the Consumer and the Seller, the Consumer may withdraw from the contract.
   3. The Consumer may withdraw from the contract without calling for the delivery of the digital content if:
      • it clearly results from the Seller’s statement or circumstances that the Seller will not deliver the digital content; or
      • the Consumer and the Seller agreed, or it clearly results from the circumstances of the contract, that the delivery date of the digital content was of essential importance to the Consumer, and the Seller failed to deliver within this deadline.
   4. The Seller shall be liable for any lack of conformity of digital content with the contract existing at the time of delivery and revealed within two years of that time.
   5. If the digital content does not conform to the contract, the Consumer may require bringing the digital content into conformity with the contract.
   6. If the digital content is not in conformity with the contract, the Consumer is obliged to cooperate with the Seller within reasonable limits and by using the least onerous technical means in order to establish whether the lack of conformity of the digital content results in due time from the Consumer’s digital environment.
   7. Additionally, if the digital content is not in conformity with the contract, the Consumer may submit a notice of:
      1. price reduction,
      2. withdrawal from the contract,
      where:
      • bringing the digital content into conformity with the contract is impossible or involves disproportionate costs according to Article 43m sec. 2 and 3 of the Consumer Rights Act;
      • the Seller failed to bring the digital content into conformity with the contract within a reasonable time after being informed by the Consumer about the lack of conformity and without causing undue inconvenience to the Consumer;
      • the lack of conformity of the digital content persists even though the Seller tried to bring the digital content into conformity with the contract;
      • the lack of conformity of the digital content is significant enough to justify either a reduction in price or withdrawal from the contract without first having recourse to the remedy of requiring conformity under Article 43m of the Consumer Rights Act;
      • it clearly results from the Seller’s statement or circumstances that the Seller will not bring the digital content into conformity within a reasonable time or without causing undue inconvenience to the Consumer.
   8. The Consumer may not withdraw from the contract on the basis of the above provision if the digital content is provided in exchange for payment and the lack of conformity is insignificant.
   9. The Seller shall refund the Consumer the price due as a result of exercising the right to withdraw from the contract or to a price reduction without undue delay, no later than within 14 days of receiving the Consumer’s notice of withdrawal or price reduction.
   10. The Seller shall refund the price using the same method of payment as used by the Consumer, unless the Consumer has expressly agreed to a different method of refund that does not incur any costs for the Consumer.
3. Out-of-court complaint handling and claims enforcement
   1. The Seller informs the Consumer about the possibility to use out-of-court complaint handling and claims enforcement procedures. The rules for access to these procedures are available at the registered offices or websites of entities authorized to handle disputes out of court. The Consumer may use, among others:
      • the assistance of the appropriate European Consumer Centre from the European Consumer Centres Network. These centres provide information on consumer rights and assist in dispute resolution in case of cross-border purchases. Assistance from the European Consumer Centres is generally free of charge. The list of Consumer Centres for a given country is available at: https://konsument.gov.pl/eck-w-europie/
      • the online platform ODR (Online Dispute Resolution), provided by the European Commission, available at: https://ec.europa.eu/consumers/odr - note that the possibility to file complaints via the ODR platform expires on 20 March 2025.
      Additionally, in Poland, the following forms of support are available:
      • mediation conducted by the territorially competent Provincial Inspectorate of Trade Inspection, to which one can apply for mediation. As a rule, the procedure is free of charge. The list of inspectorates is available here: https://uokik.gov.pl/kontakt-inspekcja-handlowa
      • assistance of the territorially competent permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, where a request can be submitted to resolve the case before the arbitration court. As a rule, the procedure is free of charge. The list of inspectorates is available at: https://uokik.gov.pl/kontakt-inspekcja-handlowa
      • the President of the Office of Competition and Consumer Protection, who conducts proceedings aimed at protecting collective consumer interests. More information is available at: https://uokik.gov.pl

III BUYERS OTHER THAN CONSUMERS

1. In the event of a defect in the goods, a Buyer other than a Consumer has the option of making a complaint about the defective goods on the basis of the statutory warranty regulated by the Civil Code.
2. According to the Civil Code, a Buyer who is an entrepreneur other than a Privileged Entrepreneur loses the rights under the statutory warranty if they do not examine the goods in the time and manner customary for goods of that kind and do not promptly notify the Seller of the defect, and if the defect becomes apparent only later – if they do not promptly notify the Seller upon discovering it. To meet the above deadline, it is sufficient to send a notice of the defect before its expiry.
3. When exercising the statutory warranty, a Buyer other than a Consumer may, in accordance with the principles set out in the Civil Code:
   a. submit a notice of price reduction,
   b. in the event of a substantial defect – submit a notice of withdrawal from the contract,
   c. request that the product be replaced with one free from defects,
   d. request that the defect be removed.
4. If the complaint requires the delivery of the defective goods to the Seller, the Buyer other than the Consumer shall be obliged to deliver the goods at the Seller's cost to Trenów 55, 05-080 Laski.
5. For the avoidance of doubt, the Seller points out that the liability of the Seller towards a Buyer other than a Consumer, related to a complaint, shall be governed by the provision of Article 11 sec. 7.

Article 10 PERSONAL DATA

1. The controller of personal data provided by the Buyer while using the Shop is the Seller. Detailed information about the processing of personal data by the Seller – including other purposes and grounds for data processing, as well as data recipients – can be found in the privacy policy available in the Shop – due to the principle of transparency under the General Data Protection Regulation of the European Parliament and of the Council (EU) – “GDPR”.
2. The purpose of processing Buyer's data provided in connection with purchases in the Shop is order fulfillment. The legal basis for processing the personal data in this case is:
   • a contract or actions taken at the Buyer's request to conclude the contract (Article 6(1)(b) GDPR),
   • a legal obligation on the Seller, related especially to accounting and product safety (Article 6(1)(c) GDPR), and
   • a legitimate interest of the Seller in processing data to establish, pursue, or defend possible claims (Article 6(1)(f) GDPR).
3. Providing data by the Buyer is voluntary but necessary to conclude the contract. Failure to provide data prevents concluding the contract in the Shop.
4. Buyer's personal data provided in connection with purchases in the Shop will be processed until:
   1. the contract between Buyer and Seller ceases to apply;
   2. the Seller is no longer legally obliged to process Buyer's data;
   3. the possibility to pursue claims by Buyer or Seller related to the contract expires;
   4. the Buyer's objection to processing of personal data is accepted, if processing is based on Seller's legitimate interest;
   – depending on the case.
5. The Buyer has the right to request:
   1. access to their personal data,
   2. correction of their personal data,
   3. deletion of their personal data,
   4. restriction of data processing,
   5. transfer of data to another controller, and also the right to
   6. object at any time to data processing on grounds relating to the Buyer's particular situation, based on Article 6(1)(f) GDPR (legitimate interests pursued by Seller).
6. To exercise these rights, the Buyer should contact the Seller using the data provided in Article 2 of these Terms and Conditions.
7. If the Buyer believes their data is processed unlawfully, they may file a complaint with the relevant data protection authority. In Poland, this is the President of the Personal Data Protection Office.

Article 11 RESERVATIONS

1. The Buyer is prohibited from providing unlawful content.
2. Each order placed in the Shop constitutes a separate contract and requires separate acceptance of the Terms and Conditions. The contract is concluded for the purpose and duration of fulfilling the order.
3. All contracts based on these Terms and Conditions are governed by Polish law, subject to clause 4.
4. The choice of Polish law for contracts with Consumers does not waive or limit Consumers' rights under mandatory laws applicable to them where no choice of law applies. If national laws applicable to the Consumer provide broader protection than these Terms or Polish law, the broader protection applies.
5. Contracts under these Terms and Conditions are concluded in English.
6. None of these Terms and Conditions limit Consumers' statutory rights.
7. A natural person concluding or intending to conclude a contract in the Shop directly related to their business activity is treated as a Consumer if the contract is not professional in nature. This does not apply to provisions regarding out-of-court complaints and clause 4.
8. Use of the Shop's website and its features is governed by the website Terms and Conditions available in the Shop.

Article 12 ADDITIONAL PROVISIONS FOR BUYERS OTHER THAN CONSUMERS

1. Except as per Article 11(7), the Seller's liability to non-Consumer Buyers under contracts via the Shop is limited – to the order value and 1 year from contract conclusion, within legal limits.
2. Disputes with non-Consumer Buyers connected with Shop contracts are subject to the court with jurisdiction over the Seller's registered office.

Appendix 1 to Terms and Conditions

Below is a model withdrawal form which the Consumer or privileged Entrepreneur may use but is not obligated to:

MODEL WITHDRAWAL FORM
(complete and return only if you want to withdraw from the contract)

BEBE CONCEPT SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
ul. Kłopot 4/U.2.1., 01-066 Warszawa, Poland
e-mail: kontakt@bebeconcept.pl

- I/We (*) ..................................................................... hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*) / for the supply of digital content in the form of (*):

..............................................................................................................................................................................

..............................................................................................................................................................................

..............................................................................................................................................................................

- Ordered on(*) / received on(*)

..............................................................................................................................................................................

- Name of Consumer(s):

..............................................................................................................................................................................

- Address of Consumer(s):

..............................................................................................................................................................................

..............................................................................................................................................................................

.............................................................................................
Signature of Consumer(s)
(only if sent on paper)

Date ............................................

(*) Delete as appropriate.